We have attempted to make the returns policy as user friendly as possible, however it is important for you to be aware of the policy, so you can make a right decision before you purchase.
If product is faulty
Despite manufacturers diligence, and though rarely, faulty products sometimes slip through. Please ensure you advise of faulty claims for genuine products within 3 months of purchase, and for non-genuine within 6 months. Past these time frames, there is no warranty supplied or implied. Hardware product warranties are for duration specified by the manufacturers.
If there is an immediate problem with the product (D.O.A.), please contact us within 7 days to arrange return to us or the manufacturer, and to organise a replacement. If the problem occurs after that period, please contact the manufacturer for correct procedure of repair or replacement (ie. most printers we sell have an on site warranty provided by the manufacturer and arranged by you directly with the manufacturer).
3. If product is deemed faulty by manufacturer
Replacement will be sent to you without any freight charges.
4. How can I speed up replacement waiting period?
Time period for faulty product claims vary greatly from only a few days to as much as two months, depending on and is dictated by the manufacturer. If you require a replacement quickly, there is an option to get a replacement straight away by purchasing another and having the initial product credited to you once the manufacturer deems it faulty.
Who pays freight in this scenario?
Customer pays for product return (if product is to be returned, depends on manufacturer), The Cartridge Family pays freight for replacement product.